We listen, we manage and we deliver 
services@telopeamsl.com 
01234 248 969 

Testimonials - please feel free to fill in the form below with your feedback  

Please see below a few of the many testimonials that we have already received. 
Dear Brenda 
Now that things have settled down following Joan’s sad death, I’m beginning to work my way through less urgent matters. I am therefore writing to express my appreciation and gratitude for all your help over the last 15 months or so – I’ve never had cause to regret asking you to take on Joan’s care. 
My thanks also go to others at Telopea, especially Nisha and Vincent, who have both always been there to give help, advice and friendship. I have as you would expect, expressed my thanks to Sonya separately and Flavius. 
Joan wasn’t the easiest of patients but I know she recognised and appreciated the care you all gave her, even when her illness was so painful and uncomfortable. Once again, many thanks and best wishes.  
Yours sincerely 
Colin Ellis 
Roxy and Vesna were amazing this morning (I was 10 mins late due to traffic on manton heights). Nothing was too much trouble and they had obviously thought it all through. The thermostat wasn't right on the shower so I had numerous bowls of warm water and I feel so clean and happy. The hospice staff were really lovely too. This will be a weekly arrangement going forward and I'll leave earlier. I wanted Brenda to know how wonderful Roxy and Vesna were and how much it meant to me that you were able to accommodate my request. 
Best regards 
Alison x 
Hi Brenda ... just wanted to say Mum came home yesterday she is so happy to be home and be back to as she says....her Sherrie . They needed lots of 'Sherries ' at the hospital she is a credit to Telopea. Thank you. 
From Mrs R’s daughter 17/07/19 
Once again I must sing Sheree’s praises she is a godsend and has made such a difference to my Mum 
15/07/19 
Dear Brenda I want you to know how wonderful Roxy was to me this morning with the care I received she is a wonderful carer. I haven’t always lived like this and over the weekend she prepared a tray for my visitors. Roxy always goes over and above everything to do with her job. Deidre 
12/07/19 
From Beds Borough Council. It has been brought to our attention that Telopea has provided and is providing a high quality service for Mr James Catlow. At a recent review it was reported how brilliant his carer Nick is and that he goes above and beyond at every care call. We would like to take this opportunity to thank you and your staff Nick for your continued support – Care Standards Team. 
4th March 2019 
Once again I would like to thank all at Telopea for their efficient and caring services. In particular could you please pass on our thanks to Sheri as I know Jack looked forward to her visits. 
 
Regards 
Ian Potter (Jack’s Nephew) 
26th February 2019 
Hi Brenda 
Just a quick message to say how lovely Roxie was tonight. She was a bit worried about my mum being a bit sleepy so rang me but stayed with her until I got here. She was so nice to my mum. You have a great group of girls. I think it may be that at dialysis they have put my Mum of some strong pain patches and I think that the combination of that and having her dialysis today has knocked her out a bit. I have spoken to dialysis and removed the patch and will contact the doctor in the morning to see if they can reduce the dosage as she is so tiny it's probably too much for her. Thanks again for all the girls support. 
 
Anne. 
7th February 2019 
Thanks Brenda for all you have done, it is truly appreciated. Sonya in particular has been so kind. 
 
Best wishes 
Tim 
17th January 2019 
To Brenda 
 
Thankyou so much for all the hard work in getting the right care for me in hospital and letting me keep the carers that know about helping me. 
 
Thankyou again Jan 
From John Hill -3rd December 2018 
 
In the fall of 2016 Telopea sent in their carers to aid my Mother Mrs Hill in her on-going battle with Motor Neurone Disease and this was our first experience with the care industry. 
MND is a tough disease for an individual to cope with and it constantly brings forth a challenge for both the patient and the carers in charge of their individual needs. 
Thankfully when ever a challenge was presented to the carers they rose to the challenge by patiently listening to my Mum’s concerns and addressing her needs. 
What impressed me was how the carers (in particular Sonya and Alina) went above and beyond the call of duty to aid my Mother’s care and in my view they showed that care is much more than a job rather it is a vocation. 
Whilst there was a rocky period in my Mother’s health in early 2017 this was remedied by the carer’s investigations which at every opportunity aided the NHS in their work. 
Since that time my Mother was really happy and had all of her needs catered for. 
The carers of Telopea bought a positive environment that radiated through out the entire home. 
Sadly my Mother passed away in November 2018 but I am really pleased that her life was blessed by and extended by the warmth and care of the Telopea. 
 
Mrs DW received 20/11/18 
Care to date has been excellent - Rated 5 out of 5 
 
Mrs CM received 20/11/18 
Excellent - Rated 5 out of 5 
 
Feedback from Mrs Taylor 20/11/18 
My father has just started to be looked after by Telopea. We are already delighted. The carers are so respectful and treat Dad with dignity and kindness. Thankyou - Rated 5 out of 5 
 
08.10.18 
Hi Brenda  
"Just a text to say how lovely Anne and Sonia have been (and sorry but the other ladies name escapes me at this minute). 
Very kind and considerate. My Mum is very happy Many thanks" 
Anne Holloway 
 
25.09.18 
To Dear Brenda and all the lovely ladies at Telopea 
"Many, many thanks for all the help and support you have given me in looking after my Mum Jean Summerlin. 
 
Your dedication helped give Mum 3 more years of independence to live at home. 
Brenda you should be proud of all your girls in the care they gave, especially Maggie who went above and beyond the call of duty." 
 
Thankyou again Rhona 
 
30.08.18 
 
"I had Sonya as my carer she was the best one I have had from Telopea should I need a carer again I would like it to be Sonya. 
Very happy with the 10/10 service I received." 
 
S Prosser 
 
"Dear Brenda, Like all the best relationships, ours has been fiery and there is no doubt that I have tested you at times. However, through it all, you have stuck by me, fighting my cause tirelessly as challenges one after another were thrown in our direction. So many would have thrown in the towel and walked away, but you didn't and I shall always remain exceptionally grateful for that." 
Thank you Hannah 
 
"First Class Service, reliable, friendly and always respectful and polite" 
5/5 
 
"Very pleased with Alina, she is an excellent carer. I wouldn't want anyone else"  
5/5 - Mr Lewis 
 
"Great Service, actually I don't feel that Telopea is a company, they make me feel like our family, many thanks" 
5/5 A Khan 
 
"Would you please pass on my thanks to my carers Kiddy, Olu and Ali who without them I would not be able to manage without their help and assistance" 
5/5 Mr J Francis 
 
"I'm pleased to say that your care staff members carry out their duties in a proper manner, with respect shown" 
5/5 Mrs Lane 
 
 
 
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